Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at karen.revitaliseu@gmail.com. 

If your return is accepted you will be responsible for any return shipping costs.

You can always contact us for any return question at karen.revitaliseu@gmail.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take a photograph of the item and how it has arrived and email karen.revitaliseu@gmail.com

For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 7 days of receipt. Please do not dispose of the item until we have been in contact with you.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on free items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karen.revitaliseu@gmail.com.