Shipping policy
Thank you for shopping with RevitaliseU. We aim to make ordering your health, wellness, skincare and beauty products as simple as possible.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Some products may be processed and dispatched directly by a third-party supplier, distributor or fulfilment provider. Because of this, processing times, delivery methods and tracking availability may vary depending on the products ordered.
Where tracking is available, you will receive tracking information once your order has been dispatched.
Shipping Within Australia
- Standard shipping: $10 AUD flat rate
- Estimated delivery is generally 1–4 business days after dispatch
- Tracking is included where available
Regional and remote locations may take longer.
Delivery timeframes are estimates only and may be affected by circumstances outside our control, including carrier delays, public holidays, severe weather or other disruptions.
Shipping Within the United Kingdom
- Standard shipping: £8 GBP flat rate
- Estimated delivery is generally 1–3 working days after dispatch
- Additional warehouse processing time may apply
- Tracking is included where available
Delivery timeframes are estimates only and may be affected by processing times, carrier delays, public holidays, promotional periods or other circumstances outside our control.
Shipping Outside Australia and the United Kingdom
If you would like to place an order for delivery outside Australia or the United Kingdom, please contact RevitaliseU before placing your order.
Shipping availability, costs, delivery timeframes and any customs, duties or taxes will depend on the destination and the products ordered.
Please email karen@revitaliseu.com.au with the products you are interested in and your delivery location so I can confirm whether shipping is available and provide the relevant information before you order.
Orders Shipped by Third-Party Fulfilment Providers
Some RevitaliseU products may be packed and shipped directly to you by a third-party supplier or fulfilment provider.
This means:
- products within the same order may occasionally arrive separately
- tracking information may be provided by the relevant fulfilment or delivery provider
- dispatch and delivery timeframes may vary between products
If you have any questions or concerns about an order placed through RevitaliseU, please contact RevitaliseU first and I will assist you.
Out-of-Stock or Backordered Products
From time to time, a product may become unavailable or be placed on backorder after an order has been submitted.
If this occurs and significantly affects your order, RevitaliseU will contact you as soon as reasonably possible to explain the available options.
Depending on the circumstances, options may include waiting for the product to become available, selecting an alternative where appropriate, or receiving a refund for the unavailable item.
Delivery Addresses
Please check your delivery details carefully before completing your order.
If you notice an error after placing an order, contact karen@revitaliseu.com.au as soon as possible.
We will make reasonable efforts to update your delivery details; however, once an order has entered processing or has been dispatched, it may not be possible to change the delivery address.
Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete delivery address was provided.
Delivery Delays
If your order has not arrived within the expected timeframe, please check any tracking information provided and contact RevitaliseU if you require assistance.
We will work with the relevant supplier, fulfilment provider or delivery carrier where necessary to help investigate the delivery.
Lost or Damaged Deliveries
If your order arrives damaged, or you believe it has been lost in transit, please contact RevitaliseU as soon as reasonably possible.
Where possible, please provide:
- your order number
- details of the issue
- photographs of any damaged product or packaging
We will assist you with the appropriate next steps.
Your rights under the Australian Consumer Law are not excluded, restricted or modified by this Shipping Policy.
Customs, Duties and Taxes
For orders delivered outside Australia, customs duties, import taxes, VAT or other charges may apply depending on the destination and circumstances of the order.
Where these charges apply and are not included at checkout, they are generally the responsibility of the customer.
If you are unsure about international shipping costs or requirements, please contact RevitaliseU before placing your order.
Questions About Your Delivery?
If you have any questions about shipping or an order placed through RevitaliseU, please contact:
RevitaliseU
Email: karen@revitaliseu.com.au
You can also contact me through the Contact Us page on RevitaliseU.shop.